Earthcut Gems Policies

Earthcut Gems is a wholesale-only supplier serving the jewelry trade. The policies below outline how we operate, what to expect when working with us, and the terms that apply to every order. By creating an account or placing an order, you agree to the terms outlined here.

Wholesale Account Policy

Earthcut Gems is a trade-only supplier. We sell exclusively to established jewelers, designers, retailers, and others actively operating in the jewelry industry. Our wholesale-only approach exists so that we don't compete with our clients downstream at the retail level.

Account Eligibility
To open an account, applicants must provide a business name and EIN (Resale Number) demonstrating active operation in the trade.

Application Review
We review every application personally. You can expect a response within 1–2 business days. If we need additional information, we'll reach out by email. Accounts remain pending until verification is complete.

Account Use
Accounts are issued to a single business entity and are not transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Sourcing & Cutting

All of our stones are Montana sapphires, sourced directly from miners working the Missouri River Deposit and Rock Creek in Montana. We work with our sourcing partners directly — no anonymous parcels, no opaque supply chains.

Every Earthcut stone is hand-cut. Rather than forcing rough into standard shapes, we cut each stone to honor its natural form, color, and character. The result is a collection where every stone is one-of-a-kind, with proportions and faceting chosen for that specific piece of rough.

We disclose any treatments on individual stones.

Pricing & Ordering

Minimum Order
There is no minimum order quantity or minimum spend.

Payment Methods
We accept all major credit and debit cards, PayPal, and ACH transfers. Payment is due in full at the time of order.

Pricing
Wholesale pricing is visible only when signed into a verified account. Prices are subject to change without notice. The price shown at checkout is the price you'll pay.

Order Acceptance
Submitting an order is an offer to purchase. We reserve the right to accept or decline any order, and to limit or cancel quantities. If we cancel an order after payment, you'll be refunded in full.

Viewing Stones Before Purchase

We invest heavily in high-quality images and video so that buyers can make confident decisions remotely. For clients working with end customers, we also offer a digital memo system that lets you share stones with your clients directly.

Physical memos are available on an approval basis. Please contact us through the contact form to inquire about a physical memo. Memo terms, duration, and insurance requirements will be confirmed in writing before any stone leaves our studio.

Shipping

Processing Time
Orders ship within 2–4 business days of payment confirmation.

Domestic Shipping
All orders ship via 2-day tracked, signature-required, and fully insured service as standard. Title to the stone passes to the buyer upon delivery confirmation.

International Shipping
We ship internationally. International buyers are responsible for any import duties, taxes, customs fees, or brokerage charges imposed by the destination country. These are not included in the order total and cannot be estimated by us in advance. We recommend checking with your country's customs authority before placing an order.

Address Accuracy
Buyers are responsible for providing accurate shipping addresses. Orders returned due to incorrect or undeliverable addresses will be reshipped at the buyer's expense.

Lost or Damaged in Transit
All shipments are fully insured for their declared value until delivery is confirmed. If a package arrives damaged or doesn't arrive, contact us immediately and we'll initiate a claim with the carrier.

Returns

Stones may be returned within 14 days of delivery.

Refund Amount
Refunds are issued for the cost of the stone, excluding the original shipping cost and a 3% transactional fee that covers payment processing.

Return Shipping
Buyers are responsible for return shipping. All returns must be sent tracked, signed, and insured. Earthcut Gems is not responsible for stones in transit during a return — the stone remains the buyer's responsibility until we confirm delivery.

How to Return
Contact us before sending a return so we can issue return instructions and confirm the stone's condition. Returns sent without prior notice may be delayed in processing.

Condition Requirements
All stones must be returned in the same condition in which they were received. Stones that have been set, altered, damaged, or modified in any way are not eligible for return.

International Orders
We do not accept returns on international orders. All international sales are final. Please review images, video, and stone details carefully before placing an order, and reach out with any questions before purchasing.

Privacy

Information you provide when creating an account or placing an order is used only to fulfill your orders and communicate with you about your account. We do not sell or share customer information with third parties for marketing purposes. Full details are available in our Privacy Policy.

Changes to These Policies

We may update these policies from time to time. The current version is always available on this page.

Contact

Questions about any of the above? Reach out through our contact form or by email. We respond within 1–2 business days.